Someone makes a call to you, or sends you an email, or pops their head in your office.
- We’ve got a problem
- OK, how much time have we got?
It’s the first thing that you ask, because it defines all of your next moves. Anything is possible, we just need to know how long it will take.
Sometimes, the size of the recovery plan and the available time really makes us push the boundaries of what can be done. Like the realization there is a discrepancy on the stock level of a part that comes from another continent.
- So, how much time have we got?
- About 24 hours...
At that point, it’s vital to have a 24/7 transport partner, who can move freight worldwide no matter the size, or the time-difference. Our client included us immediately on the correspondence with their supplier, so that we could calculate the fastest direct service, and work on a collection, flight and delivery plan. From go-ahead with the plan, to delivery, the stop-watch registered 22 hours.
We think if we never stop, then our clients don’t stop.